Hotel Manager Vacancy at Kabale Safari Club

Job Title: Hotel Manager

• Department: Hotel
• Reports to: General Manager/CEO
• Supervises: Front Desk, Housekeeping, Guest Services

Summary of Position:

• This position manages the day-to-day operations of the Hotel. 
• The Hotel Manager creates and implements policies and procedures that will help run the hotel. 
• This position is primarily responsible for the management of Hotel and Lodge room inventory; for maximizing hotel occupancy and profit through rate optimization, support and communication of sales and marketing efforts to staff, and quality guest service. 
• The position has managerial authority and decision-making discretion with respect to purchasing; training and reviewing staff performance; and creating performance goals and incentives. 
• The Hotel Manager will develop quarterly departmental goals, with the GM, and will guide the staff to ensure action plans are
  implemented to achieve them. The Hotel Manager must set the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations.

Essential Functions:

1. Primarily accountable for the administration of hotel operations and the implementation of service standards in order to maximize guest and employee satisfaction in accordance with hotel guidelines.
   2. Directly responsible for rate and room inventory management across all hotel systems (RoomKey, any systems in place, etc.)
   3. Direct hotel staff in enforcing and maintaining existing hotel procedures to ensure operational compliance.
   5. Review weekly schedules for conformity to approved budgets.
   6. Perform daily and weekly reviews of timesheets. Make corrections as appropriate and forward them to accounting or GM.
   7. Oversee training for all new employees. Coordinate all staff orientation and training utilizing the hotel-approved job descriptions, employee manual, new hire checklist, and adopted training material and proficiency tests.
   8. Monitor progress and ongoing service standards of all staff. Perform periodic performance reviews as directed.
   9. Assist and train staff on any management system available at the Hotel.
2. Oversee purchasing of goods, services, and supplies within established budgets.

Other Functions:

1. Ensure timely, diplomatic, and thorough communication with all Hotel staff.
2. Advise GM of staff and guest grievances and suggestions for operational efficiency.
3. Assist with the development of the annual hotel budget, including weekly labor budgets, revenue, and expenses.
4. Update and implement department training manuals in accordance with Hotel standards.
5. Develop technical training tools designed to improve staff skill levels.
7. Support GM with enhancement and development of new sales and customer service training for all hotel departments.
8. Prepare and verify daily reports and invoices.
9. Develop and implement policies and procedures to maximize the efficiency of operations.
10. Organize and implement periodic staff meetings to evaluate the overall effectiveness of communication, training, and staff development.
11. Organize quarterly management meetings and report to the board members to report the progress of the business.
12. Assume a lead role with respect to guests’ concerns and problems.
13. Lead management team in problem-solving and troubleshooting facility emergencies.
14. Manage software and hardware maintenance and upgrades for hotel operations.
15. Research, implement, and oversee hotel equipment maintenance contracts.
16. Manage Hotel operations, maintenance, and upgrades; including Package programming, personnel set-up, and reservation 

Required Knowledge, Skills, and Abilities:

1. Ability to perform the responsibilities of all hotel job descriptions.
   2. Ability to actively supervise up to 50 employees at once.
   3. Basic computer skills including operating systems, hardware networking, and willingness to learn new property management software systems as required.
   4. Equitable in dealing with others and representing the Hotel.
   5. Works well under pressure; maintains control even in the most difficult situations.

Qualifications: Experience in business management and customer service

How to Apply:

Send your application to info@kabalesafariclub.com / justus.byarugaba@cmc.co.ug.Attach a cover letter, CV, and academic papers. The header should be APPLICATION FOR A JOB AT KSC.  You can also bring your application to Kabale Safari Club