Front Desk Agent/ Receptionist Guest Services

Summary of Position:

This position of Front Desk is to assist in the promotion, operations, and implementation of policies and procedures to establish this Hotel and Kabale’s premier resort destination. All duties must be carried out in a professional, business-like manner, with flexible and strong leadership abilities. A/B Clerks are expected to make hotel reservations, greet guests, check in/out guests, and meet and exceed our guest’s needs. This position is expected to communicate and coordinate effectively with the Hotel Manager, Finance Officer, and other employees in the completion of duties as necessary.

Essential Functions:

1. Making Hotel/Lodge/Walk-in reservations.
   2. Verifying Reservations.
   3. Revising reservations.
   4. Canceling reservations.
   5. Answering information requests and phones efficiently.
   6. Familiarize yourself with Group and Special Events information and be able to check them in/out as instructed.
   7. Verify reservations/charges are precisely closed to the correct City Ledger and Direct Deposit Accounts.
   8. Checking guests into and out of the Hotel and Lodges.
   9. Be able to check-in/out reservations for Tour Wholesalers and Travel Agents which require special attention.
   10. Posting room and tax charges.
   11. Posting miscellaneous charges and restaurant charges to the rooms.
   12. Filing paperwork and stocking the Front Desk resources.
   13. Audit and organize the In-House/Arrival drawer.
   14. Keep Front Desk drawers and cabinets organized and stocked.
   20. Cashiering accurately and responsibly.
   21. Fluent in Room Key/SafLoc.
   22. Housekeeping duties as assigned.

Other Functions:

1. Comply with dress code/uniform.
   2. Keep information about guests and co-workers confidential.
   3. Other duties as assigned.

Required Knowledge, Skills, and Abilities:

1. Must be able to work any day and any shift as required.
   2. Must be able to stand for 8 hours.
   3. Able to work in Housekeeping.
   4. Work well under pressure.
   5. Must have neat, legible penmanship.
   6. Must have good communication and organization skills.
   7. Ability to multitask.
   8. Advanced customer service skills.

Qualifications: Previous experience preferred.

How to Apply:

Send your application to info@kabalesafariclub.com / justus.byarugaba@cmc.co.ug.Attach a cover letter, CV, and academic papers. The header should be APPLICATION FOR A JOB AT KSC.  You can also bring your application to Kabale Safari Club